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If you have any questions we haven’t already answered, get in contact with us and we’ll be happy to answer!


How efficient is your equipment?

SEER is the Seasonal Energy Efficiency Rating, the higher the SEER rating, the more efficient the equipment is in cooling seasons.


HSPF is the Heating Season Performance Factor, the higher the rating, the more efficient the equipment is in the heating seasons.


COP is a measurement of the energy efficient, the higher the rating, the more efficient the equipment is.


INVERTER is a variable speed compressor, which will not cycle on and off; creating more efficiency and energy savings.


COLD CLIMATE is a temperature rating for equipment, not all equipment is meant for the cold. Make sure to check this to see what temperature your equipment is capable of producing heat at.

What kind of warranty would I get if I choose to work with BG Services?

Because we are an authorized carrier of Trane and LG products, all ductless heat pumps are sold with a 10 year parts, labour and compressor warranty included!

What should customers be asking when looking for a heat pump?

Customers should ask for references of previous customers, temperature ratings of the different heat pumps offered so the right unit is purchased, that meets their expectations.

What is required to maintain superior performance of a ductless split heat pump?

Filters should be cleaned once every 2 months, and maintenance done annually by a certified technician.

Why might a heat pump that is newly installed and rated well not produce as expected?

The installation placement and charging of the system may not have been done correctly. This is why finding an A+ Rated Contractor is so important.

How do you determine a reputable contractor?

Better Business Bureau has rates & reviews on companies & contractors to help you find the right contractor.

Where should an indoor unit be installed throughout a home and is the location that important?

Location is key - If you place an indoor unit in a narrow or small area in your home, air has no room to escape which allows the sensors to believe that the air is at set temperature and will cycle off. It is important to install an indoor unit in an unobstructed area of your home for best air circulation.

Snow is coming, do you have to keep an outdoor unit clear of snow in order for it to perform to its potential?

Yes/No, with a good unit it should have a pan heater and auto defrost, that should keep it clean but it should be checked after major snow or freezing rain falls.

How do you properly clear snow and freezing rain from an outdoor ductless split unit?

First; make sure you shut off all the power from either the Breaker or the Outdoor Disconnect to unit, pour warm water over unit. There should be NO tools used on unit to remove snow or freezing rain, for example an ice pick, shovel etc.